PureBites® Privacy Policy

PureBites® Values Your Right to Privacy

We want you to feel comfortable interacting with our company and have taken great care to inform you of how we work with the information that you provide us in the course of doing business on our website and purchasing our products.

Your Personal Information is Kept Personal

We do our best to maintain the personal information you share with us in a secure, safe and responsible manner. Unless otherwise stated, any personal information we collect will not be sold, rented or leased and will only be shared within the PureBites® family of companies. Where applicable, we may combine information provided to us from various PureBites® sources.

Customer Value and Satisfaction

PureBites® seeks to be the single, trustworthy source that can address all your pet care needs no matter what species, size or age of pet in your family. While we offer a wide selection of innovative products and services, occasionally we may team up with another trusted company to provide special offers we believe will be of value to you.

You Have a Choice

Your participation in any and all activities listed in this Privacy Policy is completely voluntary. If you choose to participate, any personal information collected in the course of your interaction will be carefully handled in accordance with this Privacy Policy.

Data Collection

Whenever you purchase our products and/or services, or participate in our surveys, sweepstakes or promotions, you provide us with information. The information you provide may include your name, mailing, billing and/or shipping address, telephone number, driver’s license number, birth date, form of payment, e-mail address, pet information, product and service preferences and what you purchased. When you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. PureBites® uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchase, and to personalize and enhance your interactions with us.

Transaction Security

PureBites® has established standard operating policies and procedures to ensure any information that you share with us is handled in a safe, secure and responsible manner. We employ data encryption and other types of technology to reasonably protect and safeguard your personal information and transactions whenever you make an online purchase. We never display your full credit card information.

Personal Preferences

You have the option within the website or when ordering by phone, to instruct us about your product and/or service preferences, pet information or other interests. You may also provide us with product and service preference information when you participate in sweepstakes, surveys and questionnaires. We use this information within the PureBites® family to improve the customization on our website and to provide more pertinent recommendations for you and your pet.

E-mail and Direct Mail Offers

From time to time, we may use the mailing, shipping and/or billing address or e-mail address that you provide us to send you special offers we believe would be of interest to you.

Surveys

From time to time, we may randomly contact customers to participate in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.

PureBites®-Sponsored Contests, Promotions, Advertisements and Other Opportunities

If you enter a PureBites® contest and/or sweepstakes, we will ask for your name, mailing address, e-mail address and any other information relevant to the particular offer. Unless otherwise noted on the offer, the information you provide us will be kept within the PureBites® family and is within the scope of this Privacy Policy.

Contests, Promotions, Advertisements and Other Opportunities Provided with Select Third Parties

PureBites® may periodically run contests, sweepstakes, advertisements and other promotional offers with select companies outside the PureBites® family on our website, by e-mail or by direct mail. If you choose to participate in any of these activities, you may be asked to give the third parties your personal information. These businesses operate independently from PureBites® and any personal information that you provide is at your option and is not controlled by our Privacy Policy. To avoid confusion, we will identify these businesses as independent from PureBites®. We encourage you to read the privacy policies of these businesses if you should have any concerns about how they will treat your personal information.

Research Providers, Shipping Companies, and Consultants

PureBites® hires selective companies to deliver merchandise you have purchased from us and/or develop new and/or better products and/or services for you and your pet. We also share sales information with third parties to properly process services and returns and perform other administrative functions.

Legal Requirements

On very rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of a business within the PureBites® family were to change, customer information pertinent to that business’s operations would likely be transferred to, or licensed for use by, the new owner.

Evolution

PureBites® continually reviews and improves its services, offerings, and products. These improvements may include adding new functionality and/or features to our website, changes in technology and/or the law which require this Privacy Policy to change in accordance. We encourage you to review our Privacy Policy each time you visit our website to ensure you fully understand our current practices and policies.

Website Usage, Traffic and Purchasing Patterns

We track customer purchases, traffic patterns and site usage on our website in order to provide superior customer service, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.

Non-Personal Information

When you visit our website, we may collect information that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.

Cookies

Cookies are individual pieces of data that may be physically stored on your computer during the course of visiting our website. We use cookies to allow us to recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you return to our site in the future.

Disallowing Cookies

Most web browsers will automatically accept cookies, but you can change the browser setting to restrict them. Refer to your particular browser's "help topics" for information on changing this setting. If you do not accept cookies, you may be unable to either shop with us on-line or access your account information on our website.

Statistical Data Collection

We may choose to share aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information with carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information about any individual customer and only pertain to indistinct groups of customers.

Hyperlinks

We have agreements with third parties that allow you to go directly to their website by clicking on links from within our website. If you access these websites through these links, you may be asked to provide information to them. Please note that once you have left our website, PureBites® is no longer your host, does not control, and is not responsible for, the policies or practices of the third party and its website. We encourage you to check each website’s privacy policy. PureBites®’s Privacy Policy solely applies to the PureBites® family and associated websites.

Public Forums

PureBites.com may make chat rooms, message boards, resource directories, and/or news groups available to its users. Please remember that any information disclosed in these areas becomes public information. Do not disclose personal information when using these areas. PureBites® Inc. will never directly call or e-mail you and require that you disclose personal information. If someone purporting to represent PureBites® asks for such information, hang-up and call to verify the agent’s legitimacy before you provide any personal data. For e-mail or online solicitations, please contact us at customerservice@PureBites.com.

Children's Online Privacy Protection Act (COPPA)

At PureBites.com your children’s safety is important to us. PureBites® does not knowingly or intentionally collect information from children under 13 without prior parental consent. If you are under 13, please ask a parent or guardian to supervise your visit to PureBites.com. We cannot prohibit minors from visiting our website and therefore rely on parent(s) or guardian(s) to monitor the materials which any child under 13 is permitted to view.

Opt-Out

Unless you specifically opt-out, we will maintain any personal information in accordance with this Privacy Policy. If you do not want to receive direct mail, email, product and/or service-specific information and/or general marketing communications, please send your request to customerservice@PureBites.com. Be sure to include the name, e-mail and physical address that you wish to have removed from our contact list. {Must add field to database}

If you do not wish to have your name and address shared with other carefully screened companies so they can share products and/or services that may interest you, please send your request to customerservice@PureBites.com and include the name, e-mail and physical address that you wish to have removed from our contact list. {Must add field to database}

Comments

If you have any questions or comments about our Privacy Policy, please send us an e-mail at customerservice@PureBites.com

We recommend that you review the Terms of Use which describes the terms and conditions for using our website, discusses the content within our website, and identifies your responsibilities when using our website.

This Privacy Policy is subject to change at any time.

Last revised: July 21, 2009.